Return & Refund Policy (EU Consumers)

Last Updated: 15-06-26

1. Right of Withdrawal

If you are a consumer residing in the European Union and have purchased an eFoil board or accessories through our website, you have the legal right to withdraw from your purchase within 14 calendar days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us of your decision by sending a clear statement by email or post before the withdrawal period expires.

Contact Details:

Company: eFoil Moraira
Email: contact@efoil-moraira.com
Phone: +34 675 34 45 35

You may use the model withdrawal form provided at the end of this policy, but it is not mandatory.

3. Returning the Goods

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the date you informed us of your decision.

Returned products must:

Be securely packaged.
Include all original accessories, chargers, manuals, and components.
Include proof of purchase.
Be returned in a condition allowing inspection of their nature, characteristics, and functioning

Special Conditions for eFoil Boards

Due to the nature of the product, an eFoil board that has been used on the water, submerged, ridden, tested in open water, or shows signs of operational use beyond basic inspection may be subject to a deduction from the refund amount reflecting the diminished value of the product.

Consumers are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Return Shipping Costs

Unless otherwise stated by us, the customer is responsible for the direct cost of returning the goods.

Due to the size and weight of eFoil boards, return shipping costs may be significant. We recommend using an insured and trackable shipping service.

5. Refunds

Upon valid withdrawal, we will reimburse all payments received from you, including standard delivery charges paid at the time of purchase.

Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us will not be refunded.

Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise.

We may withhold reimbursement until:

We have received the returned goods; or
You have supplied evidence of having sent back the goods,

whichever occurs first.

6. Products Excluded From Return

The right of withdrawal does not apply where permitted by applicable law, including:

Custom-built or personalized products manufactured to your specifications.
Other exceptions provided by applicable consumer protection laws.

7. Damaged, Defective, or Incorrect Products

This return policy does not affect your statutory rights relating to defective, damaged, or non-conforming products.

If your eFoil board or accessory arrives damaged, defective, or not as described, please contact us within 48 hours of delivery and provide photographs and a description of the issue.

We will assess the claim and, where required by law, provide repair, replacement, price reduction, or refund.

8. Condition of Returned eFoil Boards

For safety reasons, returned eFoil boards must:

Be thoroughly cleaned.
Have batteries disconnected where applicable.
Be free from water contamination, salt residue, or hazardous materials.
Be packaged according to any shipping requirements applicable to lithium-ion batteries.

Failure to comply may result in delays or additional handling charges where permitted by law.